customer support
Business & Finance

Everything You Need to Know About Customer Support Outsourcing

Outsourced customer service refers to a company that uses a third-party provider and their agents (or AI-powered chatbots) to handle inbound and outbound calls and nonverbal communication with customers. Customer Service/Support Outsourcing teams are typically part of a call center service. Legal Obligations When hiring a customer support outsourcing company, make sure to check the…